Terms And Conditions

We have a few basic terms that you must read and agree with to ensure that you have a firm understanding of our expectations and also what you can expect from us:

I understand that once I have agreed to the most appropriate training term / service for me, my agreement must be received before the sessions / service commences. I understand that failure to make a payment will result in my lessons being forfeit.

I understand that payment terms operate on a monthly basis and it is my responsibility to attend the purchased sessions. 

I understand that purchasing the silver package entitles me to 1 weekly session and the gold package permits my attendance at unlimited weekly sessions. 

I understand all sessions will be planned and will begin at pre-specified times, starting and finishing on time. 
I also understand that my instructor will not be able to compensate for me being late. However, if my instructor is late for the appointment, I will still receive the full appointment time or have the outstanding time added to another session.

I understand the results of any training programme or coaching cannot be guaranteed and my progress depends on my effort and cooperation in and outside of the sessions. In particular, I acknowledge that individual results may vary and no particular result is guaranteed by my instructor / coach.

I understand that there are inherent risks in participating in a programme of strenuous exercise. If I sustain or claim to sustain any injury while participating in the fitness programme, I acknowledge that I am responsible, except where the injury was caused by the gross negligence or intentional act of my instructor / coach.

I understand that irrespective of packages, Creating Chaos recommend to have at least 1 full day recovery between organised sessions and no more than 4 weekly sessions. 

I understand that if payment is not made within 14 days, there will be a late payment charge of £40, which will increase with further delay in payment at the discretion of Creating Chaos.

I understand that in the unlikely event of my instructor being unable to conduct my training, I can have my pre-booked sessions transferred to another similar instructor who agrees to take over the programme or 
I can request a full refund from my existing instructor for any unfulfilled sessions.

I understand that my group instructor is not an employee of Creating Chaos Ltd and is a self-employed freelance instructor. I acknowledge that in engaging the instructors services, I am entering into a contract with him / her and this applies to any further services. 

When techniques are instructed and coached, I will try my best to listen and act on all teaching points. They are given for my safety and to make the exercises as effective as possible.